Q:Can I OEM/ODM my order ?
A:We mainly do OEM/ODM orders ,customer can give requirements in details ,our R&D tearm will quote accordingly.
2.About Online Order
Q:Can I place order online directly ?
A:We suggest you contact our customer service before you place the order ,we’re more than happy to guide you and give you the best suggestion . and there are some links for reference only ,not for retail,too.
3.About Payment security
Q:is it safe to pay here online ?
A:Yes,we’ve been over 10 year gold supplier for wholesale in Made-in-China. And paypal payment here online .Safety guaranteed.
Q: Can I have discount for my order ?
A:Our profit is very limited due to the shipping cost , after-sell service and our high requirement about our products . Unit price can be lower if only for wholesale.
5.About Phone Unlocked & Android System
Q: Is the phone unlocked ? how about android system ?
A: All the phones in our store are Factory Unlocked . Above Android 7.0, China phones need to apply for google license to use abroad.
6. About mobile phone Boot.
Q: Why can’t boot mobile phone?
(After you receive the phone,but can't reboot it.)
A.Pls confirm you had remove the protection film from the battery
Because of long time shipping,maybe the battery use out.
Pls charge the phone battery at least 3hours,if your phone can't be charge,pls try change the Plug adapter.
1). peal off the film on the battery;
2). hold "power button" up to 5s;
3). Battery might drained/with low voltage, please recharge for at least 10 minutes or long press the power
key for second,then full charge it.
4). Remove battery,then insert it, power on;
5). charge the phone or Charge the battery by Universal charger;
6). Maybe battery and mobile phone contact too loose;
7). Maybe Metal contact surface is dirty or oxidized.
Pls leave us message in your order,if you have special request for charger.Or we would send you charger at random,and we will not accept dispute for charger,if we don’t get special request from you.
Q:The Phone can work in our country?
A:All of our phone is unlocked, is Chinese version, but please check if your local area network is compatible with our phones, you can check this link:
maps.mobileworldlive.com/ to check the network Frequency for your country. please confirm with your network carriers or providers before you place
9.About language setting
Q: Can I set the phone in my language ?
A: You can leave message in your order for what language do you need for your phone , then we will set it for you before we send it out .
10.About sending free
Q: Can you send me this phone free?
A: Thanks for your interesting in our products ,but we cannot send it out without your payment , ask for your understanding .
11.About different price at different time
Q: Can I get partial refund if the phone becomes cheaper than what I paid before ?
A: I am sorry my friend but we cannot partial refund you for that situation . The price of the products depends on the whole market and that is out of our control . Our cost also changes due to the whole market price changing. Thanks for your understanding .
12.About Mobile phone ROM .
Q:Why is the ROM less then 4G/16G/32G ?
A1. The hardware manufacturers use 1000B as 1G, but the software vendor use the 1024B as 1G, so the 4G ROM will less then 4GB.
A2. The recover and cache will also occupy the ROM, so it will show less than 4GB, nearly 2GB-3GB.
Q:Why don’t have APN ?(Can not use 3G Internet)
A: About the network, If you didn't has APN (Access Point Name),you have 2 options:
1). call your Network Provider and they will give you that.
2). download this app
14. About receive SMS
Q: Why can’t receive SMS?
A: 1)."Setting"--->"location access"---> Cancel "Wi-Fi & mobile network location" option, then reboot phone.
2).If the first method can not solve the problem, Can be solved by restoring factory setting
(recommended to back up your data):
"setting--->"Backup & reset"--->"Factory data reset"---"Reset phone".
15. About WLAN and WIFI
Q: Why Can't pen WLAN and can't search wifi signal ?
A: 1).wifi band: some mobile phones can't support 14-band, So you need set your router wifi band or reset your router;
2).Install the latest firmware from official site or connect our services.
16. About recognize TF card
Q:Why Can't recognize TF card or install app to TF card
A: 1).Some phones does not support TF card installed;
2).Make sure the TF card is not damaged, and can normally use:
3).Check whether there are installation location option at the settings;
4).Install the latest firmware from official site or connect our services;